Privacy policy

Privacy Policy

Coco Willow Boutique

This Privacy Policy applies to all services provided by Coco Willow Boutique, reachable at info@cocowillow-boutique.com. We value the privacy of our customers and ensure that all personal data you share with us is handled with care and confidentiality.

1. Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. This includes:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Browsing behavior and activities on our website

We only collect information that is necessary to process your order and improve your shopping experience.

2. Purpose of Data Processing

Coco Willow Boutique uses your data for the following purposes:

  • Processing and shipping orders

  • Providing customer service and support

  • Sending order updates, service information, or relevant notifications

  • Improving our website, services, and user experience

  • Fraud prevention and website security

We process your data only when necessary for business operations, legal obligations, or when you give consent.

3. Sharing Data With Third Parties

Your information is only shared with third parties when required to operate our services, such as:

  • Payment service providers

  • Shipping and logistics partners

  • IT service providers

  • Website analytics tools

These parties only receive the data necessary to perform their tasks and are not allowed to use it for other purposes.
We never sell your personal information to third parties.

4. Data Retention

We store your personal data only for as long as necessary:

  • To complete your order

  • To comply with legal and tax obligations

  • To provide customer service or resolve disputes

After this period, your information is securely deleted or anonymized.

5. Cookies

Our website uses cookies to:

  • Maintain site functionality

  • Analyze website traffic and visitor behavior

  • Support marketing and personalized content

You can choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect website performance.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to data processing

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us at:
info@cocowillow-boutique.com

We will respond to your request within the legally required timeframe.

7. Contact Information

If you have questions or concerns about this Privacy Policy, you can reach us at:

Coco Willow Boutique
Email: info@cocowillow-boutique.com