Shipping and Delivery
Shipping & Delivery Policy
Coco Willow Boutique
At Coco Willow Boutique, we are committed to ensuring that your order is delivered as quickly and smoothly as possible. This Shipping & Delivery Policy outlines important information regarding processing times, shipping methods, delivery expectations, and customer responsibilities.
1. Order Processing Time
All orders are processed within:
1–3 business days
Once your order has been shipped, you will receive an email containing your tracking details.
Please note: Processing times may be slightly longer during holidays, promotional periods, or high-demand seasons.
2. Delivery Time
Our average shipping time is:
3–10 business days
(depending on your country and local courier services)
Delivery times may be extended due to factors beyond our control, such as:
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High seasonal demand
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Customs inspections
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Local postal delays
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Weather conditions
We always do our best to deliver within the estimated timeframe.
3. Shipping Method & Origin
All orders are shipped directly from our trusted suppliers in China.
Because we ship internationally:
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Customs fees, duties, or import taxes may apply, depending on your country's regulations.
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Such fees are the customer’s responsibility and are not included in the product price or shipping costs.
This shipping model allows us to offer premium products at competitive prices.
4. Shipping Costs
Shipping fees are displayed at checkout and may vary based on:
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Destination country
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Shipping weight
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Selected shipping method
In many cases, we strive to offer fair and affordable shipping rates to all our customers.
5. Shipping Responsibility
To ensure a smooth delivery experience, please note the following:
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If the tracking information shows that the package has been delivered, responsibility transfers to the customer.
We recommend checking with neighbors, family members, or your local post office if you cannot locate your parcel. -
Always double-check your shipping address before completing your order.
Address errors must be reported within 24 hours of placing the order. After this period, we cannot guarantee adjustments.
6. Contact Information
If you have any questions regarding shipping, tracking, or delivery issues, you can reach us at:
Our support team is always happy to assist you.