Return policy

Return Policy

Coco Willow Boutique

At Coco Willow Boutique, we strive to ensure that all our customers are completely satisfied with their purchases. However, if you wish to return a product, this Return Policy explains the conditions, process, and responsibilities involved.

1. Conditions for Returns

To be eligible for a return:

  • You may only initiate a return after receiving the item physically.

  • Return shipping costs are the responsibility of the customer, including international shipping fees and any applicable customs charges.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels intact.

  • You are allowed to try on items, but wearing them is not permitted.

  • Ordering multiple sizes with the intention of returning some items is not allowed.

This policy ensures that products can be safely resold and maintains fairness for all customers.

2. Return Process

  1. Notify us of your return via email at 📧 info@cocowillow-boutique.com within 30 days of receiving the item.

  2. You will receive the return address of our supplier (located in China).

  3. Ship the item back at your own cost, including any customs or shipping fees.

  4. We recommend always using a trackable shipping method to ensure your return can be monitored.

Please note: We cannot be held responsible for lost packages if the tracking information shows the item was delivered.

3. Refunds

Once the returned item is received and inspected to confirm it meets the return conditions:

  • The purchase amount will be refunded via the original payment method within 14 days.

  • Depending on your bank or payment provider, the refund may take additional days to appear on your account statement.

4. Responsibility

  • If the tracking information indicates that the package has been delivered, responsibility transfers to the customer.

  • Providing an incorrect shipping address is the responsibility of the customer.

  • Any address errors must be reported within 24 hours of placing the order.

5. Contact Information

For any questions regarding returns or refunds, please contact us at:

info@cocowillow-boutique.com

Our customer support team will gladly assist you with your return.