Terms & Conditions – Coco Willow Boutique

These Terms & Conditions apply to all purchases made through the official website of Coco Willow Boutique.
For any questions, you can reach us at info@cocowillow-boutique.com.

---

1. Applicability

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

---

2. Product Information

We strive to provide accurate product descriptions and updated information. However, typing mistakes, inaccuracies, or omissions may occur.
Coco Willow Boutique reserves the right to correct such errors at any time without prior notice.

---

3. Orders & Payments

Orders are processed only after full payment has been received.
Available payment methods may vary per country. Customers are responsible for checking which payment options are available in their region.

---

4. Processing & Shipping

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (location dependent)

• All orders are shipped directly from our supplier in China.

Customs delays or additional import fees may occur depending on your country’s regulations. These costs are the responsibility of the customer.

---

5. Returns & Cancellations

All return conditions are described in our Return Policy.
By placing an order, you confirm that you have reviewed and agreed to this policy.

---

6. Liability

Coco Willow Boutique is not responsible for loss or damage during shipping if tracking information shows the package has been delivered to the address provided by the customer.

Customers must ensure their address is correct.
Address corrections must be submitted within 24 hours after placing the order.

---

7. Intellectual Property

All content on our website (texts, images, logos, designs) is the property of Coco Willow Boutique and may not be copied, distributed, or reused without written permission.

---

8. Complaints

Complaints can be submitted at info@cocowillow-boutique.com.
We aim to respond within 5 business days.

---

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.
Any legal disputes will be handled exclusively by competent Dutch courts.

---

10. Binding Arbitration Clause

Any dispute, claim, or controversy arising from your purchase, our website, or these Terms & Conditions shall be resolved exclusively through binding arbitration — not through a court of law.

• Arbitration will be conducted by a recognized arbitration authority.

• Both parties waive the right to a trial in court.

• The arbitrator’s decision will be final and binding.

---

11. Non-Class Action Clause

By agreeing to these Terms & Conditions, you confirm that:

• Any dispute must be handled individually,

• You may not join or initiate a class action, class arbitration, or any form of representative lawsuit against Coco Willow Boutique.